BaxterPets | Returns Info

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Returns Info

By purchasing products on this website, you agree and understand the products purchased contain hemp-derived cannabinoids. While our manufacturing facilities are registered with the U.S. Food and Drug Administration and certified for FDA-required current Good Manufacturing Practices, these products have not been evaluated by the FDA for safety and / or efficacy. We make no claims that our products will cure, mitigate, treat or prevent any health conditions or diseases, or claims as to any benefits from our products. If you decide to purchase our products, your decision is based on your own opinions as to any benefits these products may provide.

BaxterPets will issue a refund on any unused and unopened products that are returned with in 30 days of receipt. Credits will be issued back to the original payment method.

You must return the product in its original, unopened packaging to qualify for a refund.

Send it on back

  • Package the items securely
  • Include your packing slip or order number, along with the reason for return
  • Obtain and record the shipment tracking number from your carrier

Ship package to the following address:
Attn: Returns Department
148 Cypress Ridge Court
Ridgeland, SC 29936

Your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account. If you used a combination of a credit card and gift certificate when you placed your order, be aware that your gift certificate will be refunded first, followed by your credit card.


BaxterPets does not offer exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away.

Need Help?

As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.

Toll Free: 888-887-0063

Thanks for your business and for understanding our return policy as we strive to be your choice for your pet's health.