BaxterPets | Shipping Policy

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Shipping Policy

Same Day Shipping

Order by 3pm ET Monday thru Friday for Same Day Shipping Plus Free Shipping on US orders! (We do not ship to Idaho, Mississippi, and Hawaii)

Excluding Holidays and weekends (When calculating transit days before 3pm ET, do not count that day. Orders after 3pm ET, do not count the following business day).

Shipping Methods

We offer a variety of shipping options to meet your needs!

All US orders qualify for Free Shipping. We do not ship to Idaho, Mississippi, and Hawaii.
All transit days are an estimate and are not guaranteed for most services.


At checkout, you may have the option to choose UPS, FedEx or USPS. Some shipping methods may not be available based on your area and weight of your shipment.


Currently BaxterPets does not ship internationally.


BaxterPets will ship to most Armed Forces addresses. These shipments are always sent USPS, and cannot be shipped with Express mail. BaxterPets has no control over transit times for these orders due to their customs and military mail procedures.


BaxterPets sends all shipments out with a tracking and/or delivery confirmation number. Please check your email for this information.

BaxterPets does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.


BaxterPets is always here to assist you with clarification of all your shipping options. Please feel free to contact us at:

Toll Free: 888.887.0063


Chat: Help button on left side of every page.